Contact

Questions about a cup, a custom combination, or an existing order? We'd love to help.

Email: emmalicious@theemmaalvarez.com
Based in: Manteca, California

For order help, include your order number and the product or selection involved. If a parcel arrived damaged or appears unsafe, please describe the issue and attach photos when practical. Do not email payment card numbers.

Orders are normally prepared and shipped the same day. Carrier cutoffs, weekends, holidays, and order volume may affect dispatch. Carrier transit time is additional. See FAQs, our shipping policy, and our return and refund policy for common questions.

For local pickup, plan ahead and wait for our confirmation. See pickup details and all policies and food-care guidance.

Customer support: We usually reply within 1–2 business days. For photos of an order problem, email them with your order number to emmalicious@theemmaalvarez.com; the contact form does not accept attachments.