Shipping policy

Last updated: October 10, 2026

Preparation and dispatch

Orders are normally prepared and shipped the same day. Carrier cutoffs, weekends, holidays, and order volume may affect dispatch. Carrier transit time is additional. Preparation time is separate from carrier transit time. Follow any dispatch or release date stated on the product page or at checkout for your order. If you need an order for an event, contact us before ordering; do not assume an arrival date is guaranteed. Carrier holidays, closures, and order volume can affect timing.

Rates, service areas, and multiple boxes

Shipping destinations and services are those available at checkout. Charges depend on the address and the packaging required. Larger or mixed orders may require multiple boxes; those package charges can be included in the checkout shipping total. We do not change a paid order’s shipping charge without your agreement. If parcels have separate tracking numbers, they may arrive separately.

Tracking and delivery estimates

We send tracking when available. A created label does not necessarily mean the carrier has received the parcel. Carrier transit estimates start after acceptance and are estimates unless a specific guarantee is expressly offered. Weather, holidays, and carrier disruptions can cause delays. Choosing a faster service does not remove preparation time.

Heat-sensitive food

Gummies and chamoy are sensitive to temperature. Warm conditions can soften gummies, cause sticking or melting, and change consistency. Packaging helps protect the order but does not guarantee temperature control throughout transit. Arrange to bring packages indoors promptly and follow product-label care instructions. Contact us before ordering if extreme heat is expected or you need arrival guidance. Significant melting or other damage is reviewed under our refund policy; this notice does not waive your consumer rights.

Address errors and delivery problems

Check street, apartment/unit, ZIP code, and recipient details before payment. Email emmalicious@theemmaalvarez.com immediately if an address needs correction; changes may not be possible after dispatch. If a customer-provided address causes a return or redelivery, any proposed additional charge will be explained and agreed before reshipment. We review returned food for safety and cannot automatically reship the same product. For a missing, damaged, or tampered parcel, contact us so we can investigate with the carrier. A delivered tracking scan alone does not automatically reject a claim.

Delayed or unavailable orders

If we cannot ship within the time stated for your order—or the legally required period if no time was stated—we will notify you, explain the delay, and offer a revised shipment date or cancellation with a prompt refund as required by law. We will obtain any required consent for further delays. Unavailable items are not substituted without your agreement.

Local pickup

Local pickup in Manteca is available when offered at checkout. Plan at least 12–24 hours ahead and wait for the ready-for-pickup confirmation and agreed pickup time. This planning window is not a guaranteed completion time. See local pickup details. Questions: emmalicious@theemmaalvarez.com.