Cancellation policy

Last updated: October 10, 2026

Order and purchase-option cancellations

This policy covers cancellation requests, including a preorder or other purchase option expressly offered on a product page. The payment amount and timing and the expected dispatch or release date shown for that option apply to your order. A one-time preorder does not by itself authorize recurring charges.

Requesting a change or cancellation

Email emmalicious@theemmaalvarez.com promptly with your order number. For customized food, we can generally cancel or change an order before preparation begins; after that, we will confirm what is possible. This preparation limit does not override your rights for a shipping delay, an unfulfilled order, or a product problem under applicable law.

Preorders and delayed shipping

Preorder items do not ship before the release/dispatch date stated when ordered. If we cannot ship within the promised period, we will notify you and offer the required option to consent to a revised date or cancel and receive a prompt refund. Required consent will be obtained for further delays. If we cancel or cannot fulfill the order, we refund the affected unfulfilled items and applicable taxes and shipping charges.

After dispatch

We may be unable to stop a parcel once handed to the carrier. Food is final sale for preference changes, but damaged, missing, incorrect, or unsafe items are reviewed under our refund policy. Approved refunds are returned to the original payment method. See our shipping policy for timing and pickup guide for pickup orders. Nothing here limits non-waivable consumer rights.